Heaven’s Hall Luxury Suites is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Please read this Privacy Policy carefully. By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services or website.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Information: When you make a reservation, contact us, or interact with our services, we may collect personal information such as your name, email address, phone number, mailing address, and payment details.
  • Automatically Collected Data: When you visit our website, we may collect information automatically, such as your IP address, browser type, operating system, referring URLs, and the pages you view on our site.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience on our website and collect analytical data. For more details, please refer to our Cookies Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Reservations: Your personal details are used to manage and confirm your bookings.
  • To Communicate With You: We may use your contact information to send you confirmations, updates about your reservation, or respond to inquiries.
  • To Improve Our Website and Services: We analyze data collected from website usage to enhance user experience and improve our offerings.
  • To Comply with Legal Obligations: In certain cases, we may need to retain your information to comply with legal and regulatory requirements.
  • Marketing Communications: With your consent, we may send you marketing emails about promotions or offers that we believe may interest you. You can opt out at any time by following the instructions in the emails.

3. How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and other industry-standard practices.

While we strive to use commercially acceptable means to protect your information, please be aware that no method of transmission over the internet is 100% secure. As a result, we cannot guarantee absolute security of your data.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services. These providers are obligated to keep your information confidential.
  • Legal Requirements: We may disclose your personal information if required by law or in response to valid legal requests by public authorities.

5. Your Data Protection Rights

You have the following rights regarding your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You have the right to request correction of any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal data in certain circumstances.
  • Objection: You have the right to object to the processing of your data in certain situations.
  • Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at:
Email: heavenshall@yahoo.gr
Phone: (+30) 6983703663

6. Retention of Data

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting obligations.

7. Links to Other Websites

Our website may contain links to third-party websites or services that are not owned or controlled by Heaven’s Hall Luxury Suites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us:

Email: heavenshall@yahoo.gr
Phone: (+30) 6983703663